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Sonal C.

Contributor Level

Total Points
104

1 Review by Sonal

  • DressRepublic

2/5/19

Really surprised about the negative reviews. I have always had the best customer service experience with Dress Republic. I am a loyal customer to them since 2010 when I first bought a party dress for my niece's birthday party. Since then I have been ordering lawn suits, party wears and kurtis from Dress Republic and every order turned around as amazing at it looks in the picture. Little bit delay happened but I have been in touch with them by email, phone or whatsapp messenger. According to them, when making a product from the scratch and especially handwork the delay is unexpected due to many reasons for instance any mishaps happens to the fabric at the time of stitching they have to redo the whole piece.

This time I came up with a pretty big order for my wedding, ordered a bridal dress for my wedding day, a mehndi lehenga choli, 3 party wear dresses and around 8 lawn and chiffon dresses with some extra laces, tassels, and pearl dangling as to give the whole shopping a formal look suitable for wedding (I loved their lawn collection, it is cheaper, fresh and best for party and casual use). My entire order came in two different parts, the first shipment contained lawn and party dresses and the final shipment contained my bridal dress (Ruby Red Tudia) and the Mehndi Bridal (Burnt orange Uskudar). The bridal dress was ordered as it is without any major changes, the Burnt Orange Uskudar dress was ordered with no-bordered dupatta just the work in the middle and lessen work in the Gharara flare as to fit in my budget. I was glad to see everything was up to my requirements, even with less work the mehndi outfit looks amazing.

To say they have bad products or services is absurd. The bridal outfit was a hit, my friends and relatives going to contact you for bridal outfits in future as they loved the way it looked, fit and fall on my body.

If anyone willing to call me for customer service experience just ask Dress Republic customer service personnel and one of their staff will be able to get you in touch with me.

Thank you Dress Republic for making it a fairytale wedding. Will come back soon with my casual and party wear order.

Tip for consumers:
Call customer service to get your questions answered, any custom modifications must be well-documented from your side. Request them to provide with a final sketch as what they understood about the order. If ordering a bridal outfit in a different colour, do order swatches as to avoid any colour variation problem.

Products used:
Burnt Orange Uskudar
Ruby Red Tudia

Service
Value
Shipping
Quality

Sonal Has Earned 4 Votes

Sonal C.'s review of DressRepublic earned 4 Very Helpful votes

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