My problem wasn't with the customer service or the quality of the material ( Didn't get that far) but my problem is with their sly and sneaky moves, I ordered three jackets that cost around $270 and with express shipping my total came out to be $285 which I didnt mind paying for extra shipping but wait theres more YOU HAVE TO PAY CUSTOMS FEES which they DO NOT mention anywhere. If im going to be paying more a note or disclaimer stating that "customs fees may apply" would be helpful but nope no such thing was provided here. DO NOT SHOP FROM HERE THIS WEBSITE IS NO GOOD. And a little fyi MY CUSTOMS FEES FOR CANADA WERE AROUND $90.