SOL M.

I am very dissatisfied by the service I have received about the return item, according to the post office it was delivered to your warehouse on 10/18/16, I called Thursday 10/22/16 at 7:38 pm spoke with a representative for 10 minutes and 45 seconds about not having my credit in the account, she stated that the return was received but "that department" was very busy and not able to process the credits fast that she could ask a supervisor to credit my account on that day however she couldn't locate one at that moment. Then I called again 10/26/16 at 6:15 for 7 min I was told that 24 hours my credit would reflect in my account Well no credit yet, I talked to Carlos floor supervisor 10/27/16 6:32 16 min 41 sec for him and very rude and arrogant basically told me that it was not true what I was told before for a week! That my return was received 10/25/16 and I may get my credit for another 24 to 48 hours. I told him that a 40% coupon you sent me was expiring today and he said I was not going to be able to use it ANYWAY because it would not work with a store credit. I told him it doesn't say that in the coupon and he dismissed my concerned, nothing he could do for me! I assure you as soon as I get that credit and use it I WILL CANCEL MY ACCOUNT and as much as I have recommended Shoedazzle I will make sure to also NOT RECOMEND it and discourage my many friends not to use it. So they won't go through the same bad service I have received