solangel R.

I recent lost my car in flood. The car was totaled by the insurance company but I have yet to receive the insurance payment because Wells Fargo refused to release the title of my car even after the loan was paid in full. According to Wells Fargo the title was released to Citizen bank because the check they received came from citizen despite the fact that the signature on the check was mined. After 3 weeks and numerous calls to Wells Fargo during which I was repeated hung up on, endless waiting and having to endure humiliation by an employee who decide to scold me about the virtues of kindness to essential employees (by Vanessa in Titles). I was told that I needed to arrange a three way call with citizens to verify that they did not hold a lien on the car. I personally went to my branch where I got a bank manager to call citizen we spoke to a Mr. Alexander who directed the bank manager to send an email stating they had no interest in the car. Since I never received the lien release I called Wells Fargo who claimed they never received the letter from Citizen,. I went into the branch again and had the letter resent and I was told I still had to wait 7-10 days to receive the lien release. This was Wells Fargo error that has been a real hardship. I haven't had a car for three weeks and I can get the money from the insurance to purchase a car until the lien has been released. There were two formal complaints to Wells Fargo and I have yet to receive an apology.