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sofia d.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Education

Member since February 2018

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1 Review by sofia

despite of them making a mistake, and me getting a F, they still refuse to give me my full refund. i submitted 6 attachment, they only forward 2 attachment to the writer, i find out the same day it was due. the writer was the only person with a sincere apology. all I received from masterpapers are excuses.

Tip for consumers: please do not use this site, I gave them so many chance. nothing change. 99papers.com is way better. once they have your money, nothing you said matter.

MasterPapers.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Masterpapers O. – MasterPapers.com Rep
Dear Sofia,
I am writing to apologize for the inconvenience you faced with our services. We regret that the lack of service resulted in your having to stop using our service. We are reviewing our internal procedures to ensure that this doesn't happen again, to you or any other customer.
Please accept our sincere apologies for not giving you the high standard of service.
Quality Assurance Department has taken your recent feedback into account and we accept the fact that the problem occurred on our side.
So we can offer full refund here.
We apologize for the inconvenience and annoyance this incident caused.
The refund in amount of 100% according to the QAD resolution was issued by our Billing Department.
Thank you for your patience and understanding.

Kind Regards,

Customer Care Team

sofia Has Earned 3 Votes

Sofia D.'s review of MasterPapers.com earned 3 Very Helpful votes

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