I purchased a pair of Prada sunglasses that upon first inspection I knew they were fake. No serial number etched into the inner lens, and other indicators that these were not authentic. I own several pairs of Prada sunglasses and these are not real Prada. Very disappointed and seeking a return and refund. Thank God I used PayPal because I will fight through them if I get the run around.
***Update. I returned the glasses to smart buy after contacting customer service and following their instructions for returns. The refund has been processed and I am relieved and happy it was done quick and without hassle.
Hi Sofia,
Thanks for sharing your feedback with us.
We would love to resolve this problem for you, however, we did not receive your order ID with your review.
Could you kindly provide your order ID so I can assist you?
Sincerely,
Hannah
Hi Sofia,
Thanks for sharing your feedback with us.
We would love to resolve this problem for you, however, we did not receive your order ID with your review.
Could you kindly provide your order ID so I can assist you?
Sincerely,
Hannah