After a very bad service experience at Peninsula Truck Repair In Redwood City, I wrote a negative review at SureCritic, it never made it live, I patiently waited 1 month and repost again, thinking it may be a glitch, same thing, The review just won't show up.
So like other customers here said, Surecritic seems to be just a tool to get Auto dealership or repair shop to advertise with them so they mostly just help advertisers by hiding the reviews. There is no other ways to explain it, posted twice, but reviews never go on live, other customers have the same experience. Go back to using Yelp, google reviews etc and other reputable review sites
Shirley N,
As a review company that manages millions of reviews, SureCritic occasionally finds it necessary to either filter or remove reviews that violate our review policy or are eligible for reviews under the Consumer Reviews Fairness Act. There are four basic categories to allow for the removal as follows:
1. Contains confidential or private information – for example, a person’s financial, medical, or personnel file information or a company’s trade secrets;
2. Is libelous, harassing, abusive, obscene, vulgar, sexually explicit, or is inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic;
3. Is unrelated to the company’s products or services; or
4. Is clearly false or misleading
We understand that you are upset with the business and it's not SureCritic's position to take sides or corroborate the veracity of your experienced as you provided in your review. Our job is to make sure we are being fair to consumers and to businesses alike by collecting and displaying consumers reviews that reflect a customer's true experience without violating review policies. I'm sure as a business owner yourself, you'd appreciate the same level of governance for your office systems business.
We appreciate your feedback and would love the opportunity to talk with you and provide answers to any questions you might have about your review and how it violated review guidelines.
Thank you,
SureCritic Team