Smith-Heidelberg L.

I attempted to waive late fees for one month. I was sick with a COVID-19 in September 2020. Late fee was waivered X1. My daughter gets COVID-19 in September 2021. Late fee waiver was denied because it has been less than 18 months. Then the manager tries to explain how she went through the same thing but she paid her bills. (Everyone's financial situation is different. Maybe you can afford it but I cannot). Warning to consumers. Think twice before you accept their credit card. They are all about money. I did not think this would happen to a loyal and faithful customer with 2 teen daughters. None of the other credit cards companies did this today during this pandemic. They all empathized with me this year and last year. I do not call every month asking for a waiver. *No compassion nor empathy* I will be sure to stop shopping with them and pay off this credit card ASAP. Loyal customers beware.