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S M.

Contributor Level

Total Points
85

1 Review by S

  • MyUS

2/25/19

Look at all the five star reviews mentioning service agents by name - Who remembers that, clearly fake reviews. The have no real substance just great customer service etc. Its clear that myus are writing there own reviews because anyone who has actually dealt with the customer service team knows they are either incompetent or they have no real power to help customers - likely both. Just take a look at the next page of five star reviews they all have the same theme nothing about efficient low cost shipping, money saved etc. Just wow great customer service (you're only contracting customer service If you have a problem) so in essence all these good reviewers if real (V e r y U n l i k l y) had problems

So many hidden fees they always weigh the parcels as heavier to earn more in shipping one package sent said it was 10 pounds once it arrived and I weighed the same parcel it was 6.9 pounds.

They say you have one month fee storage but often that time gets chewed up verifying package values and other sneaky tricks.

One item was sent to Europe and extra "shipping and handling" fees were charged by the same courier that was tasked to deliver the package for $50. Those shipping and handling fees were double the original $50 so $150 to send a two pound package under $100 value.

They will let you send off items that are regulated in destination country knowing full well that the package will be returned to sender then they will charge you more than double to recover the refused items.

They'll charge you close to $20 if there's anything close to a lithium battery and you package and

I've never had a good experience using MYUS in the very short time I was with them read the negative reviews they give you a real idea of what MYUS is about they will rip you off at every turn, I'm surprised this company hasn't been shut down for predatory business practices

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Charlene M. – MyUS Rep

We do apologize if you see some of the charges as hidden. We do list on our website that duties and taxes are not covered by MyUS. For the battery issue Lithium Ion batteries are considered a dangerous good item and do have a dangerous good fee which we do mention.

S Has Earned 5 Votes

S M.'s review of MyUS earned 5 Very Helpful votes

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