So here's my journey guys:
I've ordered an action cam.
Which seems a good product for a good price.
So I ordered, and i was going for a holiday so i wanted to be express with 10 dollars extra, which is beyond good!
Then I payed with sites credit card option, because Paypal doesn't work in my country.
And I was happy.
Then i contacted them that i don't want customs to hold item.
It took 4 days for them to reply me to ask if 67 dolars is okay?
Then I said, yeah it's ok, it's under 85 USD's, will do the work.
So dispatch time for the item is 1 day, it took 5 days them to ship it.
They claim that they respond in 24 hours, and they ship item in 24 hours.
Okay then things could happen.
I waited for 5-8 days.
I wasn't aware that it was bussiness days so i contacted them with a furious mood.
They told me that it's bussiness days, and contact them after estimated time finishes if i still didn't get the item.
I said ok.
So, it passed.
In the mean time, i contacted with the customer service couple of times.
During live chat, while i was asking something about customs, "CUSTOMER SERVICE LITERALLY CLOSED LIVE CHAT TO MY FACE" for 2 times.
Then after 12 days since I ordered, item came to my homeland.
RIGHT INTO THE CUSTOMS.
So I contacted to banggood customer service again.
They shut to my face one more time, while i was going to ask something about customs.
Then I contacted them with email for 3 times asking differen questions, THEY SEND ME THE EXACT IDENTICAL EMAILS.
The day it go under customs, i got mail from DHL saying that i need to declare item's price.
I, again, tried to contact customer service.
I wrote that I need a proof that I bought this item under customs limits, which we talked 67 USD.
No replies.
Then I opened live chat, they say they can't help, their superior is not around.
And after that, I called DHL.
They told me item declared as 37 USD from Singapore!
And then I found out customs search for the item and declared price as 160 USD.
I purchased it for 113!
Here comes the fun part:
I asked to DHL how much will i pay for the tax + warehouse fees.
170 ducking dollars (40 for tax, 130 for warehouse, paperwork bla bla bla)
So I still didn't recieved the item.
But I payed for everything.
There's a lot more behind this story.
I'm bored at writing, and actually pissed of every time remember it.
Don't be a stupid guy like me.
Go for gearbest.com
Go for aliexpress.com
Pay 3 dollars more, not to pay for more.
Hope this helped.
Dear Slifer O,
We are apologize for leaving a unhappy shopping experience at banggood.
Firstly, sorry for the delay of the reply, we usually reply customer's mail in 24-48 hours. There are thousands of mails per day and we reply chronologically. So we can not reply you at once.
Secondly, we understand that you are worrying about any possible extra expense for this item. According to our past experience, the customer will generally not incur any extra expenses.
In some rare cases, customers may need to pay for some import taxes or customs charges. This is out of our control and something that we are sincerely sorry for. You will need to contact your local customs office to find out specific prices.
We appreciate that our customers come from all over the globe, but we try to bring our products to you in the cheapest way possible so that you can share the savings with us. When we cannot achieve this it is something of a disappointment to us. If you really feel hard done by, please get in touch and we will see what we can do to help you.
Hoping for your kindly understanding.
Best regards
Banggood Team