slen s.

Ordered clothing specifically for my honeymoon. Order was placed August 19th.
Delivery date was August 31 - 3 days before I left but was assured it would arrive on or before August 31st.
Was told I could track it, but no tracking number was ever sent to me.
Kept checking my account and delivery date stayed the same, On August 31st at 12:09am the date changed to September 5th. 3 days after I leave for my honeymoon.
Contacted them from their website and twitter, I was told two different dates for ETA- September 15th and September 19th.
When I told them the order was specifically bought for my honeymoon, they gave me a 10% off coupon code and told me I could return it... leaving out the fact that I would be responsible for the return postage.
They said they can't take into account postal delays... but there is no way an order should take a MONTH to arrive.
Do yourself a favor and make sure when ordering online that the company has a decent return policy. Because spending money on duties and return postage is such a waste.
Now the night before I leave on vacation I have to go to the mall and find a bathing suite... in September...
Thanks ASOS