SL C.

I posted my books to ABEBooks UK books buyback programme, and I followed their directions to a tee. I received an email just a few days late that my books were received and checked in. Good so far. I was further told that I would receive the original quoted price for all my books and that payment would be issued via my PayPal account within 1-2 business days. When that didn't happen, I contacted their online customer service (the UK site does not have a customer service telephone number, so you never get to speak with anyone). The response time was more than the 48 hours they promised, but I was contacted and given an incomplete update by one of their CSR's. I was informed that payment is typically issued in 2-5 business days, not 1-2, and then he questioned where I had heard it was 1-2. I was a little taken aback by that, but I sent a copy of the original email I had received from ABEbuyback UK. I was glad someone had contacted me, but still had received no word as to the status of my payment. Since it was now day 6, we were also beyond the corrected time frame of 2-5 business days. I am giving this bad review now, because I am now into day 11, and I still have not been issued a payment. When I look online, however, my account incorrectly states that payment has been issued. When I tried to find out more information, I was told by the CSR that my payment had been issued to the wrong email address, and that I had given them the wrong email address. Now I was really puzzled, because if that were true (and I can't prove that it isn't), how did I get their original to the correct address? As it stands now, I cannot get any response from anyone, so it looks like ABE Books has decided not to resolve this. I may not be able to get hold of them by telephone, but I am going to let as many people know as possible that I would NOT recommend doing business with them, as it appears their customer service representatives do not care about you as a customer. They do not appear to be working with me to resolve this issue. I have tried and tried to sort this out, but I am not even getting a response from them. I have now asked them to return my books, but I am assuming I won't hear back from them on that score either. I am greatly disappointed, and will seek to do whatever I can to get my money or my books back, although I am not sure what recourse I have. £29.13 may not seem worth the trouble to them, but I was made redundant over four years ago, so every bit really matters to me now.