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Department Store

8/19/19

I bought dress and didn't get any confirmation email. They took money from my account but not replying on emails and on fb as well. So i am without dress and without money. Never again

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Shine W. – Cloudmall Rep Over a year old

Hi,

Thank you for taking the time to share your feedback with us.

We are sorry to hear you had such a frustrating experience! Thank you for bringing this to our attention. Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Please note that your local delivery provider may not be available for delivery on weekends and holidays. However, we are currently looking into speeding up the delivery time and we hope to resolve it soon to your satisfaction.

We understand your dissatisfaction and we have made note of your feedback to ensure this doesn't happen again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai

Best Regards,
CloudMall Service Team