Slav B.

My advice to you: stay away from Verizon Wireless as far as you can!

I give you this advice because you will buy one thing and receive something else or nothing at all!

Verizon Wireless is in the habit of sending people bills for the phones they have never set their eyes on and the services they have never used, and if you refuse to pay, they will mess up your credit score.

And their customer service sucks! No one is on hand to resolve anything!

Here is my story!

I ordered a BOGO deal on Dec 31,2020. A few days later, Verizon Wireless sent me an email asking me to upload my ID. Unfortunately, the link that they sent didn't work.

The next day, they canceled my order. I called them and got connected with their security department and together we got my ID uploaded. On that day, I was told my order was "good to go" and I would receive my new devices on Jan 13,2021.

On Jan 16,2021, I called Verizon Wireless again as I didn't receive any phones as promised by them. They told me that my order was canceled again (without telling me why) and recommended that I place a new order.

I asked Verizon Wireless: If I place an order today, will I get the same deal as I got on Dec 31? They said yes! So, I placed another order. When I got an email with new order details, I noticed huge differences compared to the one I was supposed to get, the BOGO deal. I actually created a spreadsheet to compare those deals.

I called Verizon Wireless back, 30 min after I placed my order. The wait time was close to 2 hours with multiple transfers. Finally, they told me that the BOGO deal expired on Jan 14,2021; therefore, they couldn't give me the same deal anymore.

They offered me a new deal that was way different and could not work for my family.

On the same day (Jan 16,2021), about 3 hours after I placed my order, I asked Verizon Wireless to cancel my order because it was not the same as they had promised. They said no problem - we will cancel your order! I got a refund from Verizon Wireless on Jan 30,2021.

Just to be clear! I never received any phones from Verizon Wireless and nor was I connected to their wireless network.

But that was not the end!

A few weeks later, I got my monthly bill ($232) from Verizon Wireless for the phones that were never sent to me and the service that I was never connected to. I called Verizon Wireless numerous times, and I had to explain everything from the beginning each time I called them. I had to wait for 30-60 minutes each time I called. At the end of each call, they would tell me, "We are really sorry, we are fixing it, and everything should be ok from now on."

Sometime later, I got a notice that I should either pay my bill immediately or Verizon Wireless would pass my information to collectors - I got really upset and called Verizon Wireless again. On that call, I was told by a Verizon representative that I was getting that notice because my account was incorrectly closed and again she promised to fix this right away and that they would no longer report me to collectors, etc.

Later, I got a few texts from collectors! I thought it was spam because the "greatest company in the world" had reassured me multiple times that they had fixed the problem and there would be no reports. And today (August 2,2021), I got an email that my Verizon Wireless account received a major derogatory status and my credit score was lowered by 84 points, from 787 to 703!. When I checked my credit score, I was dumbfounded!

I called Verizon Wireless for the last time only to hear the same story that they were really sorry, and guess what they did: they redirected my call to collectors! Can you believe that?! Collectors offered me a "settlement" deal asking me to pay $150. I am speechless!

I am done trying to resolve this issue directly with Verizon Wireless as they are just one big mess! I am very frustrated and looking for a way to resolve this and inform as many people as possible, including our house or senate representatives. I'm also looking for a newspaper that is willing to write my story and a lawyer that is interested in my case. I believe I have all the necessary information to back up my story, including emails, screenshots, messages, etc.

Please email me at stayawayfromverizon@ gmail.com if you can help in any way.

Have a good day, and I pray you will never fall victim to Verizon, my friend!