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S L.

Contributor Level

Total Points
80

1 Review by S

  • Zazzle

8/7/17

I ordered 50 calendars on July 20 for a show. The calendars did not come. Zazzle does not send you an email if they are not going to make their shipping commitment to you, nor do they email you status updates.

The calendars did not arrive on the promised date or for a few days after. Their customer support takes 1-2 days to respond. That means if you email them, they write to you, you get back, and they answer, that's like 5 days. This is totally inadequate especially for a business customer.

I emailed Zazzle to ask where my calendars were, and got a notice that they are having problems with the manufacturing, and that I can cancel my order, or I can have a refund of shipping. Prior to my email to Zazzle, I could see the cancel button for my order. Afterwards, it has disappeared and I cannot cancel the order myself. I emailed them and 12 hours later and no response. They owe me over $800, plus I had paid someone to set up the calendar on their site and to make it beautiful.

There is no ability to phone Zazzle to ask questions or receive support. My calendars never arrived, my show has passed, I'm out $1000, and I'm waiting on an email from them.

Zazzle - do not write in response to this that you have contacted me in reply to this post - please respond ONLY if you have refunded my money - that's it - just contacting me does squat for me - I need actual results - that's something that my customers expect, and it is what I expect from you as well.

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Zazzle S. – Zazzle Rep

Hello Susan,

We are so sorry to hear about your recently delayed Zazzle order. I know how frustrating and disappointing this has been for you, and that is definitely not the kind of customer experience we strive for.

I see that our Customer Support has already assisted you with your cancellation request, but we will be following up with you again via email shortly.

Thank you for your continued patience,
Tram

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