S L.’s Reviews of Charms LOL & more

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2/27/19

I'm a single mom on a budget with a daughter who is really into squishies. So l let her order something from charms lol for Christmas!
Let's just say my poor girls heart was broken when she didn't receive what we had ordered (The product description had read "$50 grab bag includes 10 liscensed, non-rare squishy's") what we ended up with was 17 mini squishy's only 3 were licensed, the rest looked like they came from the dollar store and a couple even looked "homemade"

((If you know anything about squishy collecting you'll understand why this was incredibly disappointing! Especially to a kid who really doesn't get a lot!))

I emailed them and the owner Amanda REFUSED to even give an exchange (I never wanted a refund) just so my child could get what she had so hoped for.
On top of that she stopped even responding to my emails! Terrible product Even worse customer service! I will never order from charms lol again

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Greg M. – Charms LOL Rep Over a year old

Customer bought a non-rare non-licensed inexpensive grab bag. Customer then complained that there were no licensed squishies in the grab bag. We explained she bought a non-licensed squishy grab bag since we do not sell licensed squishy grab bags. She would not listen. Customer insisted she send back inexpensive squishies she had bought for very expensive squishy replacements. We offered customer a prepaid label for her to return her purchase for a full refund. Customer refused and insisted on expensive licensed squishy replacements.
We work very hard to satisfy our customers.