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Skyler K.

Contributor Level

Total Points
100

1 Review by Skyler

  • NastyGal

1/29/15

Ugh, Nasty Gal... I love their clothes and think they are high quality, for what you get. All the clothes I have ordered have been nicely made with sturdy material. I mostly only buy the more covering clothes, so I can't speak to the quality of their revealing club clothes.

My big problem is that they keep f**king up the shoes they send me. First, they sent me sandals they KNEW were broken. The box came with a sheet, signed by someone at the warehouse, saying the buckle on the right shoes was broken. WTF I didn't order these shoes knowing they were broken, and I sure as hell didn't get a discount for them being broken.

Second pair I ordered, they sent me the wrong size. No, it wasn't that the shoes were my right size and that the style of shoe didn't fit, they sent me half a size too small. WTF? I really liked the shoes too!

Their returns take so long, and they will only refund you store credit for shipping costs, even if you're returning the item because they f**ked up, like in both my returns situations.

Tip for consumers:
Their customer service live chat is really good. Despite Nasty Gal sending me broken and incorrect items, the sales associates have always been nice and helped me fix the issue.

Service
Value
Shipping
Returns
Quality

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