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1 Review by Skye

TeePublic

TeePublic

4/15/19

I placed an order on 3/28 with Teepublic. They used DHL to mail the package. Today is the 04/15 and DHL hasn't updated tracking for the package since 4/2. Everytime I tried to get and update from DHL the only way to contact them was through an automated messaging text system that gave no information and advised to contact the company where I made my purchase. I contacted Teepublic by chat because that is the only way to get ahold of a live agent, there's not phone number to contact and a group email and that is it. I let them know the situation and they stated the only thing they could do is reorder a new package, ground shipping with UPS. They used UPS this time I'm guessing because they have had issues with DHL. As I would not receive my package for another 4-7 days, I asked for a credit or for the package to be shipped immediately. They ignored my request repeating that they have placed another order with ground shipping. They refused to let me speak with a manager and we're not willing to do what was right. I asked to cancel the order and refund my card. The agent did that with no problem. This company would rather lose your business than do what was right. I will never use this company again. Awful customer service.

Skye Has Earned 4 Votes

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