SCM S.

I'm a single mom with three cats, I don't have a lot of money to waste like I did on these products from Litter Robot. I've had both the LR2 and the LR3-OpenAir models. BOTH started having mechanical problems in less than two years and ended up dying completely with absolutely no support from their so-called customer service. Every time I reached out (via phone, email, and Facebook) they rarely responded, but when they did it was a lip-service. They do NOT care about their customers once they have your money. PLEASE do NOT spend your hard-earned money with these people, it will be a waste. There are many other better options that are more reliable and affordable on the market.

I was a loyal customer since 2002 because of a couple specific products. I first purchased their products through QVC and have also purchased them from Ulta in addition to their website. I was part of their points program and had almost 7K "points" saved and they wiped them out from me because I hadn't purchased from THEIR website frequently enough. They didn't care about purchases made elsewhere and took my points away. I'm a single mom working in crisis management, I've been a little busy over the last few months and didn't place an order in the time they expected me to so they deleted all my saved points. I called, emailed, and IM'ed customer service multiple times to have my points reinstated and NEVER received any response. The woman I spoke with on the first call said she couldn't do anything and would refer to me to the department that could, but she LIED. I was never contacted by anyone. They didn't respond to a single email through their website or IM through Facebook. Nothing, nada, no support AT ALL. They are completely USELESS and I'm done with them. I will NEVER buy anything from these LIARS and corporate jerks ever again. They don't care about their customers or making a good product, they only care about making money.

I've been a customer of many TV shopping networks for a number of years, but just started with ShopLC a little over a month ago (at the time of the posting). At first I thought how great they were because their prices are so low. I just thought by removing the "middle man" they could keep cost down, but it's more than that. The quality is seriously lacking with many of their products and their customer service is filled with condescending, sarcastic, individuals. Also, they claim to have a 30 days return policy, but that's not entirely true. They TAG each item and the tag says you can't return the item if the tag has been removed. I'm sorry, but how the heck to you wear any of their jewelry (or other items) with bloody tags attached? They're all about the money and not about the customers (except to take their money). One more point, do NOT get caught up in the auctions! Unless you can keep your hands off the bid-button and limit yourself to a bid that's LESS than what they're selling the item for on the main site, just don't do it! They have scammed so many customers by letting the customers bid WAY over the value of the item. It makes me want to scream how they take advantage of so many people! I sure wish the Federal Trade Commission would get after these people!