I've been a customer of many TV shopping networks for a number of years, but just started with ShopLC a little over a month ago (at the time of the posting). At first I thought how great they were because their prices are so low. I just thought by removing the "middle man" they could keep cost down, but it's more than that. The quality is seriously lacking with many of their products and their customer service is filled with condescending, sarcastic, individuals. Also, they claim to have a 30 days return policy, but that's not entirely true. They TAG each item and the tag says you can't return the item if the tag has been removed. I'm sorry, but how the heck to you wear any of their jewelry (or other items) with bloody tags attached? They're all about the money and not about the customers (except to take their money). One more point, do NOT get caught up in the auctions! Unless you can keep your hands off the bid-button and limit yourself to a bid that's LESS than what they're selling the item for on the main site, just don't do it! They have scammed so many customers by letting the customers bid WAY over the value of the item. It makes me want to scream how they take advantage of so many people! I sure wish the Federal Trade Commission would get after these people!