I received an email from billing at OneTravel saying that they will charge us $25 for the cancellation of booking when the booking was never confirmed via email. The reason for our cancellation is that they refused to send us a confirmation email without verifying our credit card details. We got a call from an Orlando and he left a number that when we tried to return the call, the recording said the number does not exist. After that I chatted online to a Kira who tried to help but was essentially useless because she kept giving me these numbers that either did not exist or did not respond. When
We tried other number and were put on hold from call centres from India to Phillipines where they had no idea what to do and put us through to these US numbers that did not respond.
The we got a call back from a person who said they could not confirm the flight without verifying the credit card details. They could not verify the details without getting the card holders work address/ email. This when they already had access to details that we have not even used for the last six years because they wanted to call us on a landline number that we don't use anymore and wouldn't accept our mobile number. So basically they were trying to verify a lot of our personal details that are not required for a transaction like this. I questioned the person about this and asked them how did they get all this personal information and that it was illegal for them to have this information- they disconnected the phone at this point. I am really upset by this breach of privacy.