Skip V.

Previously, I had Safelink Wireless for 3 years. Suddenly, at the beginning of this year, they decided to deactivate my phone TWICE in 2 months (for inactivity while I was ACTIVELY using the phone!) forcing me to re-apply. So, I finally canceled them.

So, I decide to try Assurance Wireless. They tell me I need to qualify with Lifeline AGAIN. So, I do that. I call them and they don't have the info. I tell them I have the confirmation number. They tell me that they don't have the confirmation number in their system. They say to call them back in 48 hours. I do so. Still nothing. I was told by Lifeline to just give them the number. But, they don't listen to me. So, all I have is a phone that will dial 911. Nice government program. I always end up talking to someone in India who barely speaks English. And they read a script. I think the Govt is trying to kill this service by making it such a nightmare. Our tax dollars at work - giving someone a job in India. Nice. As if we Americans couldn't do their jobs. But, we won't work for pennies because we can't afford to.