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skips43

Skip S.

Virginia, United States

Contributor Level

Total Points
80

1 Review by Skip

533 Views
2/4/21

The price was great. Shipping was fast and free. They do insist that you don't sign receipt of shipment if the there is any damage. Mine was sitting on the front porch showing lots of abuse. Nobody asked for a signature. But it checked out OK. Several days later, the auto start function wasn't working. Aims Power tech support suggested that auto start unit might be bad and asked me to work with Inverter Supply to do an exchange. Instead I got an RMA for warranty work and I'm expected to pay the cost of shipping to Aims Power in Nevada. At least $153. That's 20% of the purchase price. Buy generators from Lowes or Home Depot so you can return defects in person.

Tip for consumers:
Don't order something heavy that you might be required to return ship for warranty work. $153 to return a brand new generator.

Products used:
Aims Power 2000W120 Generator.

Service
Value
Shipping
Returns
Quality
markp685
mark p. – Inverter Supply Rep

Skip,

I do apologize for the inconvenience. Please note All products are warranted for 15 days from the date of purchase regardless of manufacturer's warranty. After 15 days, the customer will be charged the freight for replacement. If you have any other questions feel free to contact us directly at 888-606-2149.

Inverter Supply

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