I am giving lowest rating 1 as there are no 0.
I booked a ticket for my family from london to Delhi. Given initial advance 800 gbp and they told to change date free of cost. I got Covid positive so could not travel. I asked for date change, they made too many arguments and did not do. I even copied their management in emails. But no help, they stole my 800 pound. They must be having insurance and received full amount from airlines. They do fraud. Never ever go with Southhall travel. Many of my colleagues got same treatment. Worst experience. This happened on 12th Dec 2021. Invoice Number as requested- *******
I have written to ABTA but Southall say, they are now no more member of ABTA. In my first review they reply that someone will call, they never call and I see for every review they reply like this. Please be aware, this is false just to show on this platform that customers will be contacted. I have given my invoice number too. Never trust these guys. Government must take some legal action against this travel agency. They are cheating and stealing money. They say that reviews are always positive and negative, we do not bother. Pathetic people and agency really!