s k.

No way to resolve any issues except their lousy messaging system, which I've been stuck in for a week. I bought an expensive device that stopped working after a few weeks. They sent me an RMA # but no return label. I shouldn't have to pay to return a faulty issue. They
(1) told me to pay for the return
(2) gave me a link to skinstore.intelligentreturns.net which does NOT work - tried on 2 PCs and 3 browsers each - can't get passed the address entry - says it's incorrect but it's the EXACT address I entered on my order
(3) asked me for a shipping quote. Really? You shipped it to me and know what it costs. NEVER had this happen. So I went to UPS and walked thru the steps and sent a screen shot of the rate options. They never responded to what exactly they needed nor the screen shot.

Unable to resolve this:
(1) no phone number to speak to someone
(2) their chat link is FAKE. It cycles thru availability, but if you mouse over it, there is no link.
(3) their messaging system is inefficient and has lead to no results

I find their business practices extremely questionable. At this point I want my money back and will never, ever shop with them again - never! I recommend you avoid them and buy from anyone else.