Siti Z.

I'm a Y-axis customer. Based on my experience the following is what happened until I ended up and asked for a refund (pending since Mar 2020). They manipulated the system for me to be eligible for Canadian PR (put highest IELTS score band 9) without notifying. They didn't tell about my lower crs score while the service I bought, the process is within 4 to 6 months as per advertised. Biased contracts, all protect they side and not customer but they are the ones who make most mistakes, manipulating the system, not telling, not replying, not done full investigation, even cheating. When asked for the refund, they will say everything is in the report. So be careful because they only care about money more than their own customers. What matters is you, your money and your precious times. Do not let yourself to be a deceived and have to do unnecessary things which from the beginning they do not tell and end up lose money, times, effort. They only do the administrative work. Canada side which will determine based on the qualifications and the highest score set. Should and must make a record of whatever they tell because it will be very useful in future if there is a discrepancy. You can judge by yourself if Y-axis is reliable or not if the above happens. To me, they failed because one of the basic core as a consultant is to inform important/crucial information to the customer but they didn't. They just put it in the report, expect customer to read it and choose not to tell even the pros and cons, direct conversation to others things. In case of refund, they always said all transperant.