Sipan I.

They are horrible and talk down to customers. James from Sales has just been the reason for me to cancel my order and ask for a full refund.

Ebuyer have put me through hell this week. I wish I had read these reviews before I purchased from them. I made an order for a TV over a week ago, they charged my account and I have been waiting for delivery since. The delivery was due on 12th Feb and yet the status on the account still indicated "awaiting shipment" so I called them and spoke to Tilly from customer service. She said she will look into this and get back to me in a few hours. 6 hours later I called again as I had not heard anything and Tilly answers the phone again. She said she will chase the matter and get back to me. She promised me she will get back to me before the end of her shift at 6pm. Again nothing from Tilly. I called again at 6:15pm. This time Emma answers and tells me she can't do anything as the notes are in Tilly's email and she doesn't have access. She just wanted me off the phone telling me she has emailed Tilly and she will be in contact in the morning when she is back in. 10am today I called again and this time spoke with Hannah who was happy to update me and to tell me the item is now out of stock as if nothing has happened. I asked to be put through to a supervisor and the supervisor was even worse than her staff. "Emily" all she would say is sorry and that she would refund me in full. I can't believe this company is allowed to treat people like this. They have had my money over 8 days now and are not willing to do anything about it. Disgusting customer service and a horrible company. I will be writing to watchdog UK to look into this company.