I was pleased with the booking process and also happy with the plumber and the work he did. I was not at all happy with the timeliness of the visit. They asked for someone to be home during the window of 4 to 6pm. At 6:20 they called to say that the technician was "on his way." This is very disrespectful of client time. The second issue I have with them is they have set pricing for jobs, which the technician cannot deviate from. I was not told this pricing until the technician was finally onsite and the tenant in my apartment had been waiting almost 3 hours. The price for what was a 20 min job was OUTRAGEOUSLY high. If I had sent the technician away at that point I would have had to pay the cost for a visit with no service. I felt that My Plumber had me trapped with deceptively high pricing. I will not use them again. One other note - the customer service rep did call me the following day due to my unhappiness. She spent a lot of time trying to convince me that their technicians are "masters" and therefore worth more $$. Not sure it's worth that kind of premium for a simple clogged drain.