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Sinaria O.

Contributor Level

Total Points
82

1 Review by Sinaria

  • EbonyOnline

4/9/19

I wish I could give ebony line 0 stars!. I placed an order I was able to put things in my cart but when it came time to ship the order they would email me several days later saying certain things weren't available. I was patient with them and changed some things to what they said was available and again they would tell me something else wasn't available. I wasted so much time with them until I gave up I even asked them to ship me what they have or issue a refund, because I needed these products as soon as possible and still they weren't able to fulfill my order. She actually choose giving a refund than sending me what they had. The next day I ordered with another company "samsbeauty" and my order was shipped a day after. Ebonyline, if you want to be successful in this industry, start with fulfilling orders that your website shows as available. I've ordered many times from Sam's Beauty before but wanted to patronize ebonyline and you let me down never again

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Ebony l. – EbonyOnline Rep

Hello Sinaria,

We do apologize for any inconvenience, we do have a processing time frame of 5-7 business days since we do special order for our customers directly from the manufacturer, we highly suggest checking stock prior to submitting an order if you need it before a certain time frame. Again we are very sorry for any misunderstanding this may have caused.

Customer Support Team <3

Sinaria Has Earned 2 Votes

Sinaria O.'s review of EbonyOnline earned 2 Very Helpful votes

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