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1 Review by Sinan

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A couple of weeks ago, I booked a return flight ticket from Copenhagen(CPH) to Istanbul Sabiha Airport(SAW) for August 2016 on My original plan was flying Copenhagen from London on Friday 29'th July, spending there the weekend with some close friends and flying Istanbul on the 1'st of August.

On Monday last week I received a call along with an email saying that "the airline company has cancelled your outbound flight to Istanbul on the 1'st of August because of operational reasons". And I was told that the Airline Company had already issued me with another ticket for the 2'nd of August. This obviously changed everything! I can not stay in Copenhagen one more night since my friends are going away for a holiday as well; plus I have another booked flight to catch in Istanbul in the afternoon on 2'nd of August. So I have no other chance but to be in Istanbul on the 1'st of August, otherwise I have to change my entire travel plans!!!

For the following days I contacted's Customer Service several times in order to finding a solution. Each time I called in I spent nearly an hour on the line and each time there was a different person on the other side of the line. So I had to go through my story over and over again with every single member of Ebookers' Customer Service. After spending two days with Customer Service, I was finally told that Ebookers can not do anything but refunding the ticket price! What a proseffioonal Company & its professional Customer Service Team! Like a joke! Seriously..

Even though the Airline Company has several other direct flights from CPH to Isanbul on 1'st of August, I was kept told that there is no direct flight at all! I told Ebookers that I was OK with arriving Istanbul Ataturk Airport which is not far from Istanbul Sabiha Airport.

After all, Expedia kept saying there is nothing they can do as the Airline Company is not willing to offer me a ticket to Ataturk Airport. I was forced to either take the flight on the 2'nd of August or accept the refund. Flight tickets have doubled since the time I booked my ticket; staying in Copenhagen will cost me exstra; plus I have to cancel my folowing day flight within Turkey and purchase another ticket!!! A refund will obviously not compansate my lost and it seems like I'll have to cancel my original plans of staying over in Copenhagen and book a direct flight from London to Istanbul on the 1'st of August!!

All in all, I can say that Ebookers is far from defending it's customers' rights. They are there to work for their business partners' benefits! They dont have any corporate or business values!; They have a very unprofessional way of dealing with issues!; And their Customer Service is useless!

Don't book any holidays or flights on Ebookers! Avoid! Be aware! They might cancel your booking because of "Operational Reasons"! And I can assure you that they will not even bother to explain what are these Operational reasons!! Avoid! Dont buy!

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