Simon S.

I've used GotPrint since 2009. I recently placed several orders for business cards and rack cards. I'm willing to accept a standard amount of shift (usually 1/16") in the cutting process. However, both the business cards and rack cards were delivered with unacceptble cuts.

When I contacted customer service, they told me that my business card file had incorrect specifications. This is the same design that I'd had printed at least four times previously without issue. The design has a border, and they claimed that my design was visibly short of the safe and trim lines. That is, they couldn't understand that there was a border on the design. I had to explain this three separate times, twice to customer service and once to quality control. It wasn't until I convinced quality control to review the actual file used for print (they kept referencing a screenshot of the online proof) that they admitted that the file met their own specifications. I had been asking them to review the file from the beginning. They did finally agree to reprint the business cards.

Rinse and repeat on the rack card. They're telling me that the design is faulty even though, again, I've had this same design printed several times with GotPrint in the past. In this case, it's not only the same design, it's the exact same file.

The other items we received over the past few weeks have been of mixed quality. I thought my experience might have been an anomaly, but it matches the other 1-star ratings here.

My conclusion, reluctantly, is that GotPrint is no longer an acceptable option after 10 years.