Simon S.

The software that you download to install on your computer requires you to be connected to the Internet and open an account with them, disclosing your personal data to use any of its features and upload your private documents to their servers for it to work.

There is no way their software will work off line. You can only use an account you set up on their servers. So anything you read, when, from where and how much, they know about. This company is basically a data harvesting operation that is out to collect your data.

If you're interested in a speed reading class, perhaps that's fine if you're careful about what you chose to read. But if you have any documents you want to read, say for work, or personal documents on your computer of a private nature, then this software is absolutely unacceptable.

This was NOT disclosed as a requirement to use their speed reading app. This app is spyware, plain and simple. Do not trust.

I was a former customer of this company, indeed, I had purchased several of their lecture series. However, I was dismayed to find they had published a shockingly inadequate and one sided series of lectures on Winston Churchill that were factually and historically biased.

I pointed this out on their Facebook announcement, and listed the omissions. My comment was popular and received several likes and accolades from other followers of the page. However, shortly afterwards I was trolled by a staff member, who publicly and rudely made several unfounded accusations against my character in a comment. I firmly, but politely responded, then found my comment was removed and I was blocked from their Facebook page.

I could understand if I had written something offensive, but I merely pointed out serious omissions of their product. Furthermore, I work in customer service and know there is NEVER an excuse to troll or otherwise take an accusatory tone with customers.

In short:
The customer service is rude,
The lectures on history are NOT impartial, and are heavily biased,
This company is dishonest and will hide honest feedback.

After seeing how the Teaching Company's lectures are biased, and how this was handled by your staff, I will not trust your lectures again. Once trust is gone it can never be restored, nor should it.