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1 Review by Simon

AnyVan

AnyVan

12/6/18

On placing the order and specifying a day of collection I wasn't filled with confidence. All the contact emails look good but don't mean anything as they are not correct for the driver. They are some company running sub standard drivers around in hired vans and don't work for Anyvan. The email come through saying a collection would be made between 8 and 6, 5:30 come and no contact from anyone. I called to be told the driver was stuck and could collect at either 11pm or you can cance or reschedule for the next day. Rescheduled and then they collected the following morning at 10:00am, the driver took everything to the van and loaded up. Later that day the where the goods had been collected from the person went outside their house and found one of the bags left by the side of his car and not loaded up at all.
On calling anyvan the customer service that took 45 minutes to get through to said the driver had loaded ever hung in the van and basically called us a liar and said we never gave the bag to them. The customer service rep said the driver said he picked up 6 bags and loaded them, why then did only 5 get delivered! Don't use this company at all they are cowboys!

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