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Ordered a divan based on the next day delivery advertised. Was told that delivery company would contact me, no phone call no email. Chased Beds.co.uk who arrogantly said it's not their problem it's with their delivery company. Cancelled my order, but then they tried to deliver, I refused the bed, still chasing beds.co.uk for a refund. Absolutely hopeless customer service. 1 star is too many
Simon P.'s review of Beds.co.uk earned 2 Very Helpful votes
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29/3/2024I had a very bad experience with this company's products after using them for a year and...
Ordered my new bed on Monday, didn't receive a confirmation email so rang them after a few hours....
Hi there, Thank You for your review, We are very sorry that we could not for fill your order, It does state quiet clearly on our website that our divan beds are made to order and we do advise 7-10 working days for delivery, I can see that you requested a full refund a few days after you cancelled the delivery which was done and as you purchased via card we did advise you it will take a few days to clear into your account.
Kind Regards
Julie