Simon P.

From 22nd July to 1 August I have been constantly complaining that they have not provided me with the free movie because I went to watch Star Trek beyond and they promised on their website for vip members that into darkness would be credited to my vip account. This never happened and I never got the email.

The first chat guy told me I had to wait 24 hours. The second Chat guy said 3-5 days. The third chat guy kept repeating what the first two chat guy said and he then disconnected the chat and I was very polite to him all the way through, just asking over and over, will you actually help me or not? "Ryoka: I have provided you with all the information available to me. If it is that you do not have any other question, I will be forced to discontinue thsi conversation." he then discontinued the chat.

So whether or not I will get this special promotion for buying tickets or not is debatable, and highly unlikely. Please avoid this company at all costs! Very disreputable, non-customer friendly...