Simonn S.

When the screen on my Fitbit charge 3 went black after 27 months, I looked online to see that it was an issue dating back to when it was first released. Fitbit has offer a discount on a new item, but limited to a luxe or inspire 2 which both have several reported issues. Customer service does not exist for this company. If you call and ask that you speak to some above the first person you speak to, no one is available, they have no idea when someone will contact you, and can't give you a maximum time frame. I sent an email, and called again. It has been three days and no one has reached out to acknowledge me. They do not seam to have any policies on how long they can ignore a customer. I'm told you cannot speak to any one, all communication is by email which is their policy, but no idea how long they have to reply. It could be a few hours or a few? Weeks, months, year I guess. 35% off a product that they haven't been able to sell and has several unrepaired bugs is not a deal. Stay away from this company and buy a better product for less.