Simon M.

Ive ordered flowers via eFlorist many times before and over a number of years, and until recently, have been happy enough with the service Ive received. However, that all came to an abrupt end with my recent Mothers Day order. No flowers arrived and no delivery was made. Despite the repeated emailed contacts I made with Customer Services I got no responseno reply at alland no acknowledgement that anything had gone wrong. (Trying to get through on the phone was a complete waste of time).
Something certainly appears to have gone wrong with this company recently (in point-of-fact a subsidiary of Euroflorist); the service is not what it once was, and the Customer Services department is a travesty of the name. It is as ifhaving become a much larger company now based elsewhere in EuropeeFlorist feels that its customers no longer matter as much. When you read the many negative reviews online, you get the impression of a company succumbing to cynicism and a lack of customer care. Like other disappointed customers, I would urge anyone wanting to send some colour, light, pleasure and happiness to loved ones to use a different company. There are enough to choose from, so dont waste your time and money on this one; it cant always be relied upon.
Although I have now received a full refund on my credit card, Ive still not received any replies to my emailsno explanation, no apology, and no expression of regret. I could really have done without the aggravation and time wasted writing successive emails, attempting to get through on the phone, and writing this review (!) (Ive honestly got better things to do.). Remember: eFlorist is not a Florist but a relay companyand it seems it cant always be relied upon to do that very well either. To order via eFlorist at present appears to be a gamble; you might get lucky much-or most-of the time, but the uncertainty and the incidence of loss still seems unacceptably high. When it goes wrong, its already too late; all thats left is disappointment.
Im left feeling that Id have been better buying flowers from my local flower-shop or supermarket and delivering them myself. (Admittedly, it would have been an eight-hour drive there & back but it would not really have cost me a great deal moreand I would have got see my Mum (!). I certainly shant be ordering via eFlorist again. Ill follow my own advice, and try one of the other companies who can provide a Flower Delivery Service, and who might also value me as a customer.
Or perhaps a locally-based florist (a real one) closer to the recipient is actually the answer..