Simone F.

This is the second time I try to order gifts online from Cracker Barrel. The products are good but their ordering system is terrible! Here they go from less to more egregious:
1) No field to type in a short message (such as "Merry Christmas" or "Happy Birthday! From XYZ" when you order gifts.
2) It does not allow you to chose different shipping addresses for different items in the same order---you actually have to complete different orders for each shipping address 1, then another for address 2, etc. (Other online stores, such as Harry and David have that option).
What takes that cake though is that:
3) Their system actually may ALTER the shipping address AFTER you print out your order confirmation. This just happened to me. I have an order confirmation saying the item will be sent to one address X, but the order was sent to the billing address instead. I went to the website and sure enough now it shows my husband's name and address in the "Ship to" field. So the order confirmation I printed out at the time of the order does not match what their website currently shows.

To make matters worse, trying to contact them by phone is a perfect nightmare.
Their website does not have a "chat" feature. Online all you can do is send them a written message.
You can call them, but you will wait in line for hours and then the call just gets disconnected. This happened to me twice, each on a different day. On this last call, after a very long time on the line, a recording simply told me their system had a problem and I should call later. On my 3dr attempt I was finally allowed to dial in my return call number.

The 2 stars are for their good points:
1) The products are good.
2) I was finally able to leave a call back number (on my 3rd attempt) and they actually called back in about an hour.
3) Once you are actually able to talk to someone they are willing to solve the problem.