This was our first time booking vacations with Flyplaces. The booking process was fast and very efficiently carried out. Subsequently I am very impressed with the communication and regular updates in regards to the flight status and disruption with Covid19 outbreak.
It was a bit difficult to get to speak to customer service agent in the last few days understandably but when I have spoken to someone they have been very helpful and just now received an email back confirming to the one I have sent yesterday for a refund and got a phone call back from them earlier confirming my flights were cancelled and would receive a full refund.
Thank you and would definitely come back to book again soon.