simon d.

Terrible company to deal with.

I placed an order worth £260 with Kitking for a football kit that advertised as in stock. They promptly took the money from my account and then 3 weeks later emailed me to say the kit was no longer available. They did not offer an alternative kit. When I checked my bank account a week later they had not refunded my money. I rang Kitking asking why my money had not been refunded, because they could not supply the goods, the staff were very dismissive and said they only process a refund if the customer requests it. I would have thought if the goods were not available and they could not offer an alternative they should refund the money without having to chase it. The customer service from this cowboy company is a disgrace. My advise stay away.