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Member since March 2017

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3 Reviews by simeon

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Booked delivery with yodel through Parcel2go (also terrible). They picked up my parcel and then issued an e-mail saying it hadn't been picked up, as i hadn't been there at the pick up i immediately re-booked another as directed. Found out that it had been taken and contacted them to see where it was as it hadn't been delivered. They wouldn't talk to me as they said it was booked through another company , even though they now had my parcel. When parcel2go spoke to them they said they had to re-book a pick-up , already picked up! Nice little scam they've got going, my parcel has been stolen and i'll be reporting a theft with cctv footage of the pick-up. Dishonest cowboys!


Absolutely terrible in every way! Used twice and both deliveries were messed up, the second being completely lost. Hours spent on the infuriating web-chat trying to find out where the parcels were to no avail. Was told i would receive a reply from enquiry in 1-2 working days, it never came. Tried to find the parcel through the courier who also had no contact number and told me i needed to talk to parcel2go to resolve it, just being tossed from 1 company to the other. Was told the only thing to do was to open an enquiry, was not prepared to spend hours more of my time going through the enquiry process so will have to send another as this will work out cheaper than my time, they wouldn't even refund the delivery fee!




Finished my website on a friday at which point the wix platform decided to delete a load of data from my site, revert a whole bunch of stuff back to previous versions that i had done and all my links in the shop that should take you to the product page come up with a message saying "wicks stores are experiencing problems, try agin later or contact us with this link".
The link takes you to a quick Q & A page, no way of contacting anyone at all, so thats a lie, finally found a phone call back system that is ridiculously complicated and oh, they don't work friday, saturday or sunday so no luck there. Then with some digging found an e-mail address: THIS IS NOT LISTED ANYWHERE ON THE WEBSITE AT ALL. I FOUND IT FROM AN EXTERNAL SOURCE! Am waiting for a reply, if it ever comes.
It's taken almost a day of messing around to get to this point and if the problems aren't fixed then i've wasted a week of my time.
By all accounts it seems the site is great if nothing goes wrong but when it does it's nigh on impossible to fix it as there are no ways to talk to anyone. The whole thing reeks of a massive rip off.

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