- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
After writing this complaint, customer service kindly reached out to me and provided as much help as they could. The issue was probably at the side of my bank and they were able to process it after I send an objection form.
I have made a reservation from ZenHotels on 18th of October. The facility allowed free of charge cancelation and after calling them, I realized I do not want to spend my holiday there. So I cancelled the booking on the same day on reservation through zen hotels customer service. After a week I contacted them asking when I could get a refund and they said it could take up to 30 business days and suggested me to get in touch with my bank. I have been in contact with my bank ever since, and each time I ask they say they cannot see a refund put into process. Now ZenHotels don't even answer my emails... I couldn't get my money and it's almost been 2 months. I don't know what to do except consulting legal authorities. This is first time happening to me and I was so not expecting this amateur thing from "reputable" ZenHotels. Lesson learned. Regretted.
Tip for consumers:
Consider using another site that you can trust
Products used:
Reservation, cancellation
Simal H.'s review of Zenhotels earned 2 Very Helpful votes
Simal hasn’t received any thanks yous.
Simal doesn’t have any fans yet.
Simal isn’t following anybody yet.
Empty.
Thanks to Zenhotels, we managed to save 35% of the hotel cost. Great prices. Only we were not...
Dear Simal,
We are sorry to know that you have experienced the problems. Please accept our sincere apologies for any inconvenience caused!
The whole amount was refunded back on the cancellation date, so we do not hold the funds on our side. Please check your inbox to find the detailed information of the refund.
We look forward to your reply!