Silverman S.

Don't waste your money! Not only were the Instagram images SelfMade created random, completely off-brand and demographically wrong but they were also completely ineffective and didn't generate either interest, engagement or website traffic. Our brand managers (one quit so we had two) didn't listen to us and argued, even in the face of data to the contrary, that the posts were very successful! That is in between trying to upsell us. Of course that was on the rare occasions when they responded to emails. As other reviews noted, the staff are inaccessible (we hypothesized that they work part-time) and our brand manager dodged an entire month of emails trying to set up a phone call until we announced we were cancelling. She relented and spoke to us so we gave them one more month, but nothing changed so we cancelled. But worse was yet to cometheir tech department set up a separate Facebook page and linked our Instagram feed to it so they could post for us and now although we are no longer clients, they continue to damage our business because we can neither link our Instagram feed to our business' actual Facebook page nor promote posts because we are not administrators of the fake account they set up! Repeated emails to CEO Brian Schechter about the problem are being ignored. Not only are there better, cheaper and more responsive agencies than Selfmade but ones where you are not risking your business. Learn from our mistake and go elsewhere.