Thumbnail of user silket1

Silke T.

Contributor Level

Total Points
83

1 Review by Silke

  • Shutterfly

12/8/18

I ordered a 1-hour pick up at 10:55am this morning.
I went to Target in Walnut Creek (a location Shutterfly offers for 1-hour pick up) to get my photos 1.5 hours later, but they were not ready. The staff couldn't even see my order. After I waited another 30 Minutes, I finally left the store without my prints.
I cannot tell you how annoying this experience was. Shutterfly offeres a 1-hour pick up and I understand if it takes a few more minutes. But being in a hurry - this is the reason why I chose 1-hour pick up - I wasted more than an hour driving back and forth and waiting. In the end I have nothing, but being stressed and very disappointed.
I will not pick up these prints anymore and will not likely order at Shutterfly again!

I sent Shutterfly an email and this was their answer:
"The store that you have selected takes 7 days to process the order. I see that you have selected a store that does not have an in-house photo center. Please check the processing time mentioned on the store selector page (the page with the map and the details of the store appear on the left) before placing the order.
For store orders, you are charged for the products only at store pick up. You can go ahead and place a new order at another store in the locality. If the processing of your original order is delayed, the store will hold it on for a few days and then will dispose it carefully. If you do not pick up the order, you do not have to pay for it. It is as good as cancelled."

Why do they offer me a store that does not have an in-house photo center when I selected 1-hour pick up? At the store I was told that they offer 1-hour pick up!
I also expected them to at least apologize for all my trouble!
Shutterfly? NEVER AGAIN!

Silke Has Earned 3 Votes

Silke T.'s review of Shutterfly earned 3 Very Helpful votes

Silke hasn’t received any thanks yous.

Silke doesn’t have any fans yet.

Silke isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jvsteele82
3/23/24

What a rip off. Ordered cards with a MD shipping address. They shipped to VT. They confirmed the...

Thumbnail of user marilyns1125
3/2/24

I have been generally happy with my products over the years. However, customer service has always...