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The bike seemed like a good deal. The third time our son rode the bike, a part broke loose and caused my son to fly over the handle bars. Thankfully he was not seriously injured and there was no damage to the bike from the crash. Response from customer service at bikes direct included "sorry to hear that you broke your bike," rather than any useful assistance with the manufacturer's warranty. The bike is now at a local repair shop and we're anticipating a $200 plus repair bill. This bike was not a good deal after all.
Sigrid M.'s review of BikesDirect earned 8 Very Helpful votes
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After buying 4 bikes from them I know these are seconds from the production of branded bikes....
3rd bike I have bought from them in less than a yr. The last one I purchased was a Taz 2.7 mtn....
