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Shut L.

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1 Review by Shut


On 9/6/2021 at approximately 9:59pm, I entered the Cheesecake Factory located at 3333 Buford Drive Buford, Ga 30019 *******710. Upon entering I approached the cheesecake ordering register. After waiting a period of time, I was finally acknowledged by the person that was behind the register area and asked if I needed help? I stated that I was just here to order a piece of cheesecake. She nonchalantly stated that the restaurant was closed. I was perplexed because the sign on the window said that the store hours for the restaurant were 11am-11pm Mon-Thurs, with today being a Tuesday evening. I explained to her that the hours on the door outside stated that the restaurant was opened. She continued to be dismissive and returned to what she was doing. I kind requested to speak with a manager as I assumed that the customer service experience seemed a bit out of place. She shortly returned with Brian, the restaurant's manager. I reiterated to Brian issue concerning the store hours and my experience when ordering at the checkout. He also responded nonchalantly, stating "all of the registers are closed, there is no one to take my order and the restaurant is closed". He went on to say that I should have not been able to get inside because the doors were locked. I was further perplexed because as I told the manager; I walked rights inside and the doors were not locked, based on the sign outside of the door the restaurant appears to still be open and any waiter could easily check me out just as they will need to checkout all of the other customers sitting at their tables. I asked if there could be an exception giving the confusion around the posted operating hours that are on the door of the restaurant outside. Unfortunately, Brain appeared to be rude, dismissive and gave little regard to my experience with the Cheesecake Factory.

This is problematic for me mostly because I and my have been a long standing customer and have patronized the establishment many times for many years. I have also supported the Cheesecake Factory almost entirely throughout the course of the initial outbreak of the pandemic. I have been more than understanding during times that I received the wrong order, cold food or waited extended wait periods to receive my order. I did not file one complaint. I did not give the staff a hard time. I would have expected that same courteousness and respect to be extended to me in return. I am so disappointed and sadden by the way I was treated this evening by the staff and management.


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