I returned a product and asked for an exchange, but they didn't give me the exchange nor the refund! They even lied in their record where they said a supervisor spoke to me, when in reality no such call ever occurred! First they promised that they would refund my amount in Zcoins but refused to give any statement in writing! When following up, they denied ever having made any claim and said that they won't process the refund! They even cancelled the exchange request from their end, then claimed that I was the one who cancelled it!