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Ordered a desk that said it would require partial assembly. There was a 50 dollar shipping surcharge, in addition to the shipping charges they already charge. The desk arrived in a flat pack box, completely unassembled. There is no way this item cost 70 dollars for them to ship, and I never would have paid that if I knew the item was completely unassembled. I had only justified that amount because I presumed it was likely over sized to ship if partly assembled.
Contacted customer care and they arranged a credit of shipping charges, which was a store credit only. Not surprisingly, the store credit expires in a couple weeks, and also doesn't apply towards shipping charges on the subsequent purchase, so the only way to use my credit is to spend more money on shipping. Take a look at their inventory and you'll notice most of the products require outrageous shipping surcharges. It's pretty obvious the company makes a significant profit off "shipping charges."
Further browsing of their site turns up one non-returnable item after another, and still others that have dimensions missing, inadequate descriptions, and far too few photos of the products to be able to see what you're buying. There is also no product review system in place to rate products, or read feedback from other buyers regarding difficulty of assembly and/or quality of merchandise. There is essentially no buyer protection at all. This online retailer is sub-par at best, and I wouldn't willingly give them your money if I were you.
There are a number of places to buy home goods and furniture that don't require taking as much of a risk with your hard earned money.
Shopper M.'s review of Dot & Bo earned 6 Very Helpful votes
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Hi there,
Thanks so much for reaching out. I'm sorry to hear of the trouble you've had with your order!
As we ship a large selection of products from all over the world, shipping costs will vary depending on the size, weight, shipping destination, as well as the current rates charged by our shipping carriers. Shipping surcharges are applied to furniture pieces that are heavy, large, or have angles that make them difficult to maneuver. Larger pieces are often heavier and take longer to move across the country, which means they cost more to ship. We only charge our customers what we're charged for shipping these pieces.
We are a young startup (having just celebrated our 3rd birthday!) and have not yet made it to the scale a lot of the larger companies are at. We're always working to improve our site, especially when it comes to adding product information, photos, and reviews. We greatly appreciate your feedback on this and are definitely taking it into consideration!
We are always happy to hear from our customers about what we can do to improve the Dot & Bo experience. As a young company, we are always accepting feedback on where we need to focus our efforts.
We hope that you give us another chance in the future, and please, always feel free to drop us a note on how we are doing.
All the best,
Dot & Bo Community Management