Shokat K.

I booked 2 rooms for a 4 star hotel under the Priceline EXPRESS DEAL tab, where the hotel name is not given upfront and the price is discounted. Priceline stated that the hotel that I wanted to stay will be 4 star and similar to Hyatt, Marriott and Hilton 4 star hotels

When I booked I found out the hotel name is Tilden Hotel. Most of the reviews were negative about this hotel, except location. Most stated that the hotel was at best 2.5 star.

I stayed at the hotel, and true the hotel is old, small and at best 2., 5 star. It was nothing similar to Hyatt, Marriott or Hilton. I informed Priceline about this and their response was my payment is non-refundable, I accepted the terms of EXPRESS DEAL and they regret any inconvenience caused.

Terrible customer service!