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1 Review by SHO

Carter's

Carter's

6/10/18

Just before mother' day 2018, I purchased several items from oshkosh/ Carters. I decided the best way is to purchased door busters. One of the items in my purchased was a skirt for $18.00 but it was buy one get 2 free. I continue adding other items to my basket and forgot to choose 2 extra colours of the said skirt. When I realized I sent an email, no reply. I'm still waiting on that email anyway the order arrived at my cousins address and she shipped it to my address. I immediately called customer service and notified them of my missing order. She is to let me know my two weeks deadline had pass and she cannot do anything about my order. I explained to her that at check out my order was still showing the item as buy one get 2 free, she said the company would send two even if the customer didn't choose. I even went further to say I sent an email as soon as I realized I didn't choose 2. This customer service lady just want me off the phone. She just keep saying I cannot do anything, it's too late. But I did sent an email with no reply. She offered a coupon on next order I was so pissed this was my first time buying from this company and I was extremely disappointed . And that particular skirt and others like it sells for basically under $5. A big company like this should do what is right. If the customer forget to choose then send 2, if that's what is offer. Feeling disappointed

SHO Has Earned 2 Votes

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