Shirley M.

My kids and i joined... each with separate accounts. I spent money on each person's account. We were doing it as a family fun thing. Within 4 days they blocked all of out claiming that i had multiple accounts. NO. I appealed and explained that the 4 accounts were for myself and my three children. Separate people, separate accounts, separate emails, separate computers/tablets. They refused to reinstate our accounts and ignored my request to refund my money. Basically they called me a liar. I don't know how their "sophisticated technology" works but it screwed up for us and I have to wonder how many others this has happened to. Seriously ticked off. I called my credit card company and they said I have no grounds to dispute it because I have one ip address and one method of payment so Howrse see it as one user. Next time I guess I should have my kids move out and use their own credit cards? Kind of hard as they are all too young. Ridiculous. Infuriating.